Embrance the Power of Omnichannel Collections

Frequently Asked Questions

• What is an omnichannel collections approach?
  An omnichannel collections approach offers customers multiple communication channels, integrating into a single, unified system. This ensures that if a customer initiates contact through one channel, such as an automated chat, they can continue seamlessly through another, like a voice call, without disruption. It also enables collection teams to access all customer data in one place, enhancing efficiency and speed of assistance.
• What channels is the module available on?
  The QUALCO Collections & Recoveries omnichannel capabilities enable collection companies to contact customers via WhatsApp, Viber, Facebook Messenger and SMS channels.
• Is omnichannel the same as multichannel?
  Omnichannel communication goes beyond multi-channel communication. The main distinction is that omnichannel integrates all communication touchpoints into a cohesive and unified experience, ensuring consistency regardless of the customer's chosen journey.