The #1 debt management software, handling all credit and receivable types, from early collections to legal processes and recoveries.
"Implementing QCR acts as a business growth
enabler for Cabot Portugal."
Trusted by
QUALCO Collections & Recoveries (QCR) efficiently streamlines operations, manages NPLs, and handles all receivable types with a digital-first approach, guaranteeing a seamless experience whether integrated into a banking ecosystem or used as a standalone system of record.
Cash flow increase
Realise quick ROI by centralising, automating, and eliminating manual work
More Cases Handled
Combine segmentation and strategy design with real-time data and full control
Overall Satisfaction
QCR boasts a stellar 4.5 out of 5 star rating for client satisfaction
We are happy to take the next step in choosing QUALCO technology and creating the world's largest debt-servicing
Harry Vranjes
former COO
Working with QUALCO ensures achieving our business goals and improving customer experience
Mr Pierluca Bottone
CEO
Implementing QUALCO Collections & Recoveries acts as business growth enabler for Cabot Portugal
Ms Susan Catraia
Head of Operations
Next-Gen Features Guarantee Maximised Recoveries
Omnichannel Collections
Boost customer engagement and payment rates using conversational messaging, automated bots, live agents, and payment processing functionalities.
DIGITAL SELF - SERVICE PORTAL
Offer customers 24/7 account access, flexible repayment plans, and online transaction monitoring, reducing operational costs and enhancing their experience.
IN-HOUSE COLLECTIONS
Optimise in-house collections with user-friendly interfaces, multi-channel communication engines, and flexible repayment options.
OUTSOURCED COLLECTIONS
Manage external collection activities via automated assignment and recall. Facilitate third-party access and enable system integration and performance monitoring.
DECISION - ENGINE
Improve decision-making with advanced analytics, real-time modifications, and an expandable data hub for tailored customer assessments.
LEGAL MANAGEMENT
Streamline complex legal processes with a modern user interface, customisable process design, expense tracking, progress monitoring and much more.
COLLATERAL & REAL PROPERTIES
Manage collaterals and real properties, capture detailed information such as ownership, rights and valuations and track secured debts.
RESTRUCTURING
Refine your restructuring from product definition to implementation. Reduce manual tasks, mitigate risks, and tailor solutions based on customer affordability.
SYSTEM OF RECORD
Simplify financial management across the customer lifecycle, while offering full balance management and integration with General Ledger or ERP systems.
MIGRATION & INTEGRATION
Integrate your existing infrastructure, minimise manual processes, and reduce operational complexities. Boost efficiency while adhering to strict security standards.
CORPORATE MANAGEMENT
Optimise customer management, from portfolio analysis and risk assessment to asset monitoring. Capture detailed data while offering viable options.
Watch QUALCO Collections & Recoveries in action
/Video%201%20QCR%20DIALER%20FEATURES.png)
PRODUCT VIDEO
06:26
Exploit dialer functionalities and empower agents to engage more efficiently with customers.
/Video%202%20QCR%20ADDING%20AN%20ARRANGEMENT.png)
PRODUCT VIDEO
03:24
Improve collections operations and maximise efficiency by creating an arrangement plan.
/Video%203%20QCR%20ADVANCED%20ARRANGEMENT%20FEATURES.png)
PRODUCT VIDEO
07:22
Create seamless and consistent customer experiences during the collections process.
/Video%204%20QCR%20CASE%20MANAGEMENT.png)
PRODUCT VIDEO
08:10
Record, monitor, and manage all customer interactions on a single, intuitive platform.
/Video%205%20QCR%20PROMISES%20TO%20PAY.png)
PRODUCT VIDEO
07:09
Track, manage, and view all case-related promises to pay with ease.
/Video%206%20QCR%20WRITTEN%20COMMUNICATIONS.png)
PRODUCT VIDEO
10:06
Empower users to communicate efficiently with customers through Letters, Email, and SMS.
/Video%207%20QCR%20CASE%20INFORMATION%20RETRIEVAL.png)
PRODUCT VIDEO
05:55
Empower users to easily find and access case-related information.
/Video%208%20QCR%20CONTEXTUAL%20HELP.png)
PRODUCT VIDEO
07:08
Save time and increase productivity by avoiding the need to search for information elsewhere.
/Video%209%20QCR%20DASHBOARD%20PART%201.png)
PRODUCT VIDEO
10:17
Maximise case and process management effectiveness by utilising the Dashboard's features.
/Video%2010%20QCR%20USER%20SUMMARY.png)
PRODUCT VIDEO
08:21
Streamline tasks, track progress, and enhance collaboration effortlessly.
/Video%2012%20QCR%20REAL%20PROPERTIES.png)
PRODUCT VIDEO
12:17
Build a comprehensive securities data source and optimise collateral management processes.
/Video%2013%20QCR%20COLLATERAL.png)
PRODUCT VIDEO
10:11
Efficiently manage, classify, and add collateral assets to cases.
/Video%2014%20CONFIGURING%20PROCCESSES.png)
PRODUCT VIDEO
13:35
Defining and customising processes for efficient case settlement.
/Video%2015%20CUSTOMISING%20SCREENS%20PART%201.png)
PRODUCT VIDEO
13:42
Design forms and rearrange elements.
/Video%2017%20QCR%20LOCATE%20PROCESS%20INFORMATION.png)
PRODUCT VIDEO
09:47
Locate processes, stages, steps, and stage transitions.
PRODUCT VIDEO
15:06
Empower users to communicate efficiently with customers through Letters, Email, and SMS.
/Video%2019%20QCR%20SELF%20SERVICE%20PORTAL.png)
PRODUCT VIDEO
05:59
Access debt details, apply tailored treatments and gain a holistic financial overview.
Supercharge the implementation of your new collections system with QCR Accelerator, our pre-configured offering for small to medium-sized banks and retail lenders. This cutting-edge and scalable solution guarantees a unified, automated, and cost-efficient approach for efficient early-stage collections.
QUICK RETURN
ON INVESTMENT
SEAMLESS
INTEGRATION
USER CENTRIC
DESIGN
FLEXIBILITY AND
SCALABILITY
ADD-ON
CAPABILITIES
Interested in what’s new in QUALCO Collections & Recoveries? Uncover new product features, enhancements, technical upgrades, and much more.
QCR consists of three tiers. The database tier collects and stores the data and metadata. The application server tier resides on a Web server cluster and communicates directly with the database and the front end. The user interface tier resides on user workstations and consists of a modern Web Application for front office and legal users and a standalone Windows Application for administrators.
Our cloud-ready enterprise solution can be deployed as an Infrastructure as a Service (IAAS) on the client's infrastructure or as a Cloud model (IAAS/PAAS infrastructure) supported by IT-managed services. QCR can be deployed in various cloud installations and data centres, such as IBM Cloud, Azure, AWS, Sparkle, Wind, Vodafone, and Lamda Helix.
QCR helps you manage personal data and mitigate the risk of data breaches. The system enables users to be GDPR-compliant in terms of four main clauses. Those are an individual's rights to access data, be forgotten (data export), restrict or object until verified, and consent to specific actions when required.
QCR supports over 30 countries and multiple languages, allowing translation regardless of special characters. It also offers multi-currency functionality, enabling calculations and conversions based on exchange rates. Also, the platform can accommodate operations in one installation for multi-country setups if countries have similar time zones and currencies.
QCR's omnichannel capabilities empower you to reach your customers via their preferred channels, such as SMS, WhatsApp, Viber, or Messenger, managing 3x more conversations than traditional phone calls while optimising their journey through recovery. The platform also integrates conversational AI, automating and blending chatbot and live agent-customer conversations at scale.
QCR imports and analyses data from diverse sources, empowering intelligent decision-making. The platform generates reports on various aspects of the collections management process, such as daily activities, payments, proposed arrangements, portfolio performance over time, collection strategies' efficiency, outsourcing models, and legal or restructuring processes.
QCR exchanges data with organisations that collect and recover debt through standard file-based interfaces like data integration connectors and standard API resources. It checks for changes to specific entities daily and sends a report outlining the changes via Written Based Communication. WBC generates reports according to changes to Credit Bureau data and information related to third parties.
“10+2 Key Capabilities of QUALCO Collections & Recoveries” to learn more
With experts around the world, we’ve always got an open door. Drop your message and we will connect you with one of our global offices.
/Video%2011%20QCR%20OMNICHANNEL%20CAPABILITIES%20PART%201.png)
/Video%2016%20QCR%20START%20PROCESS.png)