QUALCO RPA ACCELERATOR

A complete RPA software solution that helps you focus on your core strengths and scale faster.

RPA software

WHAT IS RPA?

Robotic Process Automation (RPA) handles and automates repetitive, low-value tasks across industries, freeing employees to focus on higher-value activities and business priorities. It uses software robots (bots) that mimic how humans perform various enterprise tasks like data entry in CRM systems, automated invoicing, text recognition, and more. They can operate tirelessly, 24 hours a day, much faster, with increased reliability and precision. RPA adoption can help enterprises to improve business performance while they reduce human errors and obtain significant cost-savings.

solution

WHAT IS THE RPA ACCELERATOR?

QUALCO RPA Accelerator is a technology-agnostic RPA software that accelerates the development and deployment of RPA implementations across industries.

It features a library of modules and a set of comprehensive processes, principles, and best practices, all supported by program management processes, allowing you to tailor our solution to your specific business needs.

Our solution is designed to guarantee that your RPA implementation is deployed seamlessly and without any hitches. Our focus on providing optimal service and impeccable support ensures that you receive the best possible service at every stage of the implementation and beyond.

KEY BENEFITS

GREATER PRODUCTIVITY

Robotic process automation accelerates productivity by enabling employees to devote more time to valuable business priorities.

HIGH SCALABILITY

An automated process allows your businesses to scale efficiently and match fluctuations in demand.

INCREASED ACCURACY

Automating with RPA dramatically improves the accuracy of critical business operations by eliminating human errors.

TECHNOLOGY AGNOSTIC

The solution is application-agnostic and can be integrated into any technology stack without significant infrastructure changes.

MINIMISED OPERATIONAL COSTS

Minimising manpower while increasing accuracy over various tedious tasks can lead to significant cost reductions and efficiencies.

ENHANCED CUSTOMER EXPERIENCE

As bots free up resources, customers experience shorter response times and fewer delays due to human errors.

industries

BANKING

Credit Control Loan Application Processing
Robotic Process Automation (RPA) streamlines the steps across the lending process and verifies customers' paperwork. Intelligent bots retrieve data from various sources to validate information on loan forms, identify any inconsistencies or missing information on applications and decide whom to approve and for what amount.
Customer Support Contact Center Optimisation
RPA bots can automatically answer routine customer data and service-related queries, such as account information, balance, and application status. With RPA, banks can significantly increase speed in handling customer issues, reduce the number of errors and enhance customer experience.
Operations Customer Onboarding
RPA can be used during the customer onboarding phase in multiple activities that require data validation, such as creditworthiness, identity information, accessing databases, extracting data from documents, merging data from different places, and filling forms. This automation eliminates manual errors and saves significant time and effort for the back-office operations team.

RETAIL

Finance Invoice Processing Automation
Handling invoices is a time-consuming and highly repetitive task. RPA bots can scan, digitise, and segregate data to eliminate manual data entry, easily manage billing documents and reduce errors. Invoice automation maximises revenue and ensures accuracy in every invoice dispatched.
HR Talent Onboarding
Employee onboarding is a notoriously long, highly manual, and expensive process. Automating the onboarding process with RPA robots to manage the entire workflow, from issuing an offer letter to requesting a background check, can deliver an enhanced experience for new hires.
Procurement Supply Chain and Logistics Management
Efficient supply chain and logistics management require the precise execution of several procedures and accurate tracking of a large amount of data. Automating processes such as shipment tracking, inventory monitoring, customer support, and product returns with RPA bots reduces human labour and improves collaboration between suppliers, customers and distributors.

TELECOMS

Finance Billing and Invoicing Processes
Software robots can automate the back-office billing and invoicing processes, helping maintain customer billing records and coordinate across multiple channels and departments. Automating invoice processing reduces the risk of errors and allows employees to perform more business-critical work.
Technology Network Management
Network infrastructure management becomes challenging as user demand for data increase rapidly. Implementing RPA technology allows telecom operators to solve simple network incidents or use automated solutions enabling network engineers to focus on more critical incidents.
Security Detect Security Threats
Cyber attacks against telecom companies are increasing since their databases carry private data for millions of customers. RPA bots can help telecom providers avoid cyberattacks by running cyber threat hunts and deploying security controls when vulnerabilities are discovered.

INSURANCE

Claims Management Claims Processing
During claims processing, employees gather information from various documents and manually enter it into legacy systems. RPA bots can quickly complete this task and minimise handling time while insurers focus on the issues that matter most to the business.
Administration Registration Form Handling
Form registration is time-consuming, requiring customers to fill out lengthy forms with multiple fields manually. Integration of Optical Character Recognition (OCR) with RPA enables insurers to understand the text from registration forms automatically and direct the information into the appropriate workstreams. This results in increased accuracy, improved data quality, and minimised insurance backlogs.
IT Integration with Legacy Applications
RPA offers an alternative approach to legacy system integration with ERPs or cloud applications and helps businesses overcome the challenges of other integration solutions. AI-enabled RPA bots can access different types of software, extract and migrate data between various applications and cross-check their validity and quality.

ENERGY AND UTILITIES

Accounting Billing and Statements
Many processes like bill generation and billing invoices, cash process, sending billing data to banks, or sending bills to third-party print vendors can be automated. RPA delivers fast bill generation, on-time data delivery, and better reconciliation across different processes.
Customer Support New Account Setup
Following rules and checking requirements before opening an account can be time-consuming for employees. RPA cross-checks information and ascertains that the potential new account satisfies every rule throughout the setup. Otherwise, the software flags it as an issue and escalates it to the correct department for resolution.
Customer Support Complaints Handling
Monitoring and handling complaints is a key requirement for utility companies. RPA can organise and categorise customer complaints and assign them to the appropriate agent to handle or provide an immediate response.

Derived from our industry expertise and knowledge, we unlock the power of RPA and deliver successful implementation bespoke to your needs with a fast ROI. Our comprehensive framework provides an effective RPA software deployment approach for organizations in the following three phases:

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RPA adoption

START YOUR RPA JOURNEY

STEP 1

STEP 2

STEP 3

Proof of Concept (PoC)

We identify suitable automation use cases through discovery workshops and define the selection criteria. Then we create the first Proof of Concept (PoC) to demonstrate automation's benefits and business impact. The next step is the development of the selected automation use cases using appropriate RPA tools.

Center of Excellence (CoE) Setup

By setting up a Center of Excellence (CoE), we establish a Minimum Viable Product (MVP) framework to kick off RPA developments, determine and construct a governance model and define the business benefits tracking methods. Together we set up selection criteria for the right tools and partners for your automation journey while CoE manages the infrastructure and licenses.

Scale Up

Through CoE operation and RPA support, we deliver a fully-fledged centralized RPA service to the entire organisation. At the same time, we provide support in the DevOps model as part of the CoE team until we reach a critical volume of production implementations.