A JOINT DEBT COLLECTION OFFERING

Leverage the distinct advantage of our ecosystem of partners spanning across the globe. Discover how our joint proposition with Tech Mahindra can drive value for your business.

# PODCAST EPISODE

Tech Mahindra together with QUALCO, proactively optimise collections process across the Financial Services (FS) customer journey. We utilise the most suitable contact channels and then offer contextual solutions that ensure customer and business sustainability while enhancing the value of collections.

Financial Services Offering

Our joint solution enables the identification of current and potential debtors while also the early risk detection via customer trend analysis.
Our Smart contact approach based on early detection and swift response brings in the best synergies between front and back office.
We achieve personalised customer level treatments for all consumer and commercial customers, through any channel that can drive higher engagement.
We help Financial Institutes identify and treat credit risk early, while we give access to a wide range of customer communication channels.
We facilitate identification of vulnerable customers and refine hardship programs to mitigate losses.

EMPOWERING DIGITAL COLLECTIONS

Tech Mahindra and QUALCO’s joint solution offers:

Automation led Approach for collection strategies

Analytics driven predictive models for timely recoveries

Highly experienced receivables management team

Optimized resource utilization with “Bolt-on” toolsets

Best collection practices incorporating "Collections Effectiveness Index"

Multichannel communication & E2E transaction execution for all stages

Digital CX, early identification of movers and personalized recovery actions

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Utilities Debt Collection

Our sophisticated digital remote collections process mining with data-driven intelligence is leveraged to tackle the impact of pandemic situations like COVID-19 on utility consumers and ensure collections efficiency index is not compromised. Our approach ensures an improved operating model, improved CX from simple debt collection to financial well-being of the consumers, as well as empowering utilities with proactive engagement models and consumers with digital self-service interventions.

Our solution identifies current and potential debtors and detects early risk via customer trend analysis
Smart contact approach brings best synergies between front and back office
Our decision tree platform enhances relationships between utilities and consumers
We help identify credit risk early and open wide range of customer communication channels
We facilitate identification of vulnerable customers and refine hardship programs to mitigate loss

SELF-SERVE CAPABILITIES FOR:

Consumers

Change current payment plan and choose to reduce monthly payment

Take a payment holiday or place a hold on account request

Manage payments more effectively, even if there is no plan

Providers

Push payments
online

Target specific customer groups that may currently be at a higher risk

Promote payment plans to help customers repay arrear

Enable customers to discuss a change in their current payment plan

KEY BENEFITS

TOTAL
CONTROL

REVENUE
BENEFIT

HIGHER
LIQUIDITY RATIOS

HIGHER
SUSTAINABILITY

CONSUMER
EMPOWERMENT

BETTER
CUSTOMER SERVICE

OPERATIONAL
EFFICIENCY

FAST
IMPLEMENTATION

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Accounts Receivable Analytics

Managing Collections activity using data and analytics is a surprisingly underutilised approach, despite it being proven to deliver significant ROI, through reduced operational costs, reduced losses and higher levels of collections.