Manage your collection and recovery processes with a Business Process Outsourcing (BPO) service, where unrivalled data access means you can maximise third-party efficiency and performance.
Powered by the QUALCO Collections & Recoveries platform, which enables the end-to-end management and monitoring of debt portfolios, our BPO service allows you to benefit from cutting-edge technology and economies of scale. The QUALCO Collections & Recoveries platform offers advanced placement, monitoring and benchmarking options to give you ultimate clarity and control in your decision making. Finally because we manage all aspects of the debt collection process, you’ll also profit from our extensive operations experience.
QUALCO’s analytics and business knowledge helps optimise strategic placement of your allocations and makes any adjustments.
Build the perfect team for your needs by exploiting the experience and expertise of qualified panel members.
Enjoy better results by mapping specific treatments and using data to explore each of your available opportunities.
Our systems and managed services are:
In an effort to provide holistic solutions, QUALCO provides you with:
Improve the performance, efficiency and value of your IT estate by:
By focusing on your needs, we’ve built a BPO service that delivers new levels of customer experience.
Clients contract QUALCO which in turn contracts the outsourced partners
Through the Client Portal, clients experience unprecedented insight into partners’ activities.
The QUALCO BPO service has been designed to ensure each account is allocated to the most appropriate partner. Accounts are recycled to the best fit partner once actionable insight is captured. This activity takes place faster than standard placement tools, leading to quicker collections.
Time consuming activities are managed by QUALCO including analysis and segmentation, consolidating management information, invoice reconciliation, and file transfer and processing. This enables clients to redeploy staff into other key areas.
With experts around the world, we’ve always got an open door. Drop your message and we will connect you with one of our global offices.
